Frequently asked questions

Alhayek Medical Academy (AMA) is an online academy for nurses and healthcare professionals preparing for licensing exams. Our current course, Prometric RN Exam Prep, is designed for nurses preparing for the Saudi Nursing Licensure Exam (SNLE). Courses for other Gulf markets are planned.

The current course prepares you for the Saudi Nursing Licensure Exam (SNLE). Authority covered by our content: the Saudi Commission for Health Specialties (SCFHS) — Saudi Nursing Licensure Exam (SNLE). Courses for other Gulf licensing authorities are planned. Exam format and eligibility differ by authority and change over time, so always confirm the current rules with your licensing authority. AMA is independent and is not affiliated with Prometric or any authority.

Structured video lessons in a fixed order, a Pre-Test, a quiz after lessons with instant scores and an explanation under every question, exam-strategy videos, touch-friendly flashcards, downloadable resources, scheduled live review sessions on Zoom, progress tracking and a certificate of completion.

No. AMA does not publish or sell real exam questions. Our practice questions are written by our instructors in exam style to help you learn the content and the question format.

No one can honestly guarantee a pass. We give you a clear study path, practice with explanations and exam strategies; your result depends on your preparation and on the exam itself.

Quizzes are timed. You have up to 3 attempts per quiz. The timer runs on our server and the quiz submits automatically when time runs out. You see your score immediately, with a breakdown and an explanation under every question.

Lessons are designed to be completed in order. The next lesson opens after you complete the previous quiz. This keeps your preparation structured and makes sure you do not skip key material.

Yes. The first lesson of the course is open for preview: no account and no card needed. Select "Start free preview" on any page.

Yes. When you complete the course requirements you receive a certificate of completion with a unique ID that anyone can check on our "Verify a certificate" page. It confirms completion of the course; it is not a licence to practise.

Yes. We schedule live review sessions on Zoom. Active subscribers join from the lesson page; the meeting link is never shown publicly. Session dates are announced on your dashboard and by e-mail.

We offer three subscription plans: 3 months ($40), 6 months ($60) and 12 months ($100). All prices are in US dollars (USD). Every plan gives access to the whole paid course library.

Yes, plans are recurring subscriptions. At the end of each period (3, 6 or 12 months from your purchase date) your plan renews automatically and your payment method is charged until you cancel. We e-mail you a reminder before each renewal.

Credit and debit cards and Apple Pay (on supported devices) through our secure payment provider, and PayPal where it is shown at checkout. We never see or store your full card number.

Yes. Enter your coupon at checkout and the discount is applied before you pay. Coupon terms (for example whether the discount applies to renewals) are shown with the coupon.

All prices are in US dollars (USD). If your card is in another currency, your bank may convert the amount and may add its own fees. We do not control those fees.

Your renewal date is your purchase date plus your plan period (for example, bought on 5 March with a 3-month plan → renews on 5 June). It is not tied to a fixed day of the month. We send a reminder 3 days before and a receipt after each renewal.

Sign in, open My Account → Subscriptions, choose your subscription and select Cancel. Cancelling stops future renewals. By default you keep access until the end of the period you have already paid for.

We e-mail you and retry the payment. You can update your payment method in My Account → Subscriptions. If payment is not completed within 3 days, the subscription is put on hold and access pauses until payment succeeds.

Because the courses are digital and available immediately, payments and renewals are final and non-refundable, except in the cases listed in our Refund & Cancellation Policy: a duplicate charge, a verified platform outage or content-delivery failure lasting more than 7 days, a programme cancelled by the Academy, or content that is materially different from its description. To make a claim, e-mail Support@alhayekacademy.com with your account e-mail, payment date and receipt number. Approved refunds go back to your original payment method.

Your progress, scores and certificates are kept. If you subscribe again, you continue where you stopped. While your subscription is not active you cannot open the lessons.

Your account can be signed in on up to 2 devices at the same time (for example, your phone and your laptop).

The third sign-in is blocked and your other two devices stay signed in. Sign out of one of them (My Account → Devices) and try again, or contact support if you do not recognise a device.

A phone, tablet or computer with a current browser (Chrome, Safari, Edge or Firefox) and a stable connection. Video adapts to your speed; we recommend at least 3 Mbps.

Videos are protected and cannot be downloaded, and they show your account details as a watermark. Accounts are personal and must not be shared; sharing can lead to suspension under our Terms.

Your account is created automatically when you pay, and we e-mail you a link to set your password. Check your spam folder, then use "Lost password" on the login page with the e-mail you used at checkout. If you still have no access, contact us with your order number.

Lessons are explained in Arabic, while the core content and terminology stay in English. The website, your account and our e-mails are available in English and Arabic.

Use the Contact page, e-mail support@alhayekacademy.com, or the support chat button for account and payment questions. We usually reply within 24 working hours.

We collect only what we need, protect it with encryption in transit and access controls, and never sell it. You can request a copy of your data or deletion of your account in My Account → Privacy. See our Privacy Policy for details.